Customer Reviews

Reno Agency has proven its value many times over the last 25 years. Everyone there is very much customer-driven and they do not disappoint. Even last minute Friday night insurance needs are gladly taken care of by this excellent team. I can’t say enough good things about Mike, Shelly, and Merri – they truly care about their clients.

You have done a great job for me

I am very pleased with the gals in the office always being so helpful.

We switched to Reno agency because after getting quotes for home and auto, they were the best price and they are in town. Second, when we purchased a new car in West Virginia on a trip, Shelley handled it immediately so we could drive the car home. Third we had a window chip two hours from home after a Florida trip, her brother emailed me the steps for safe-lite to come fill the crack. When our roof had hail damage in Mar 2023, they sent an inspector fast from auto owners and all the contractors said they are the best!!!

Shelly was very helpful in helping us insure our vacation home. She knew the ins and outs of insuring our park model mobile home.

I really appreciate the personal contact we received while transitioning our insurance over and the quick responses to all of our questions. I believe we will be well taken care of through the Reno Agency!!

Great customer service. Shelly is very punctual with answering questions and making changes to policy! Very competitive pricing on home and Autos.

Great customer service. I feel like they care.

Great local company to work with! Mike is so informative and taught my husband and I so much about our coverage. The office staff is prompt and always very helpful with all our insurance need and questions!

Mike at the Reno Agency has been my agent for several years. I have always gotten the best customer service from everyone. It is great to call a local number and actually talk to a real person at the Agency. Merry and Shelly are always eager to answer my questions. They are prompt to send quotes or recommend a change that will help my situation or save me money on my insurance. Highly recommend this group for all your insurance needs. They care about the people more than the bottom line!