Customer Reviews

We have always been treated with the utmost care and respect. Such a friendly and welcoming staff. They are everything you’d expect from your hometown agency. Lucky to have them in our community. They truly care about their clients.

Consistently on the ball with friendly help and informative feedback.

We referred by our pastor at Lighthouse Baptist Church to go to Reno Agency. We started doing a Dave Ramsey Financial Plan and Dave Ramsey recommended finding a place that would search for competing insurances for better rates and coverage. We were happy with the results not only did we get 10x better coverage on auto but our home as well. Their was a lot we didn’t understand when we got our first insurance but Mike explained everything perfectly and made the process easy to understand. I am grateful that we found them and they are a great company to go through!!

I have been using Reno Agency for a few years now and Matt has been my agent. They have been great to work with. Very responsive to all my questions and I will be recommending them to everyone. Thanks Reno Agency!

So thankful I switched to the Reno Agency for my auto and home insurance needs. Shelly was great in working with me to make sure I had the policies that were suitable for my needs. She made sure she communicated with me in a timely manner about getting the policies in place when I needed them. Shelly even gave up her lunch hour to accommodate my schedule. I highly recommend this agency.

I am now set up with Home and Auto Insurance through the Reno Agency. I have been working with Shelly and It has been an excellent experience all around. Everything has been smooth and painless.I hold customer service to a high standard when choosing any business I work with and they exceeded my expectations. They just get it. They really do. To top it off I am saving some money. I definitely recommend using them. Reach out Shelly and she will take great care of you. Thanks Again for all the help! – Tyler

Mike Salisbury and the Reno Agency are true professionals and represent the very best of what an independent insurance can offer. Mike is committed to providing first-class customer service and making sure his clients understand the important choices that they are making about their insurance. As a lawyer who represents seriously injured people, I see too often the results of people who don’t make informed choices, often because they do not have a knowledgeable agent. In times like now, with insurance in Michigan increasingly complicated, consumers need a thorough, caring, and informed independent agent like Mike and the Reno Agency.

Mike Salisbury and the staff at Reno Agency are excellent people to work with. Whether I’m renewing my existing policies or applying for new coverage they are knowledgeable and honest in providing me with just the right coverage I am looking for. Also, the few minor claims I have had have been processed quickly and to my satisfaction. I highly recommend them to everyone.

I have worked with Joe Buffin from Reno for many years. Joe is a real pro and always follows up with whatever I need. I would recommend Reno for any type of insurance you need!

If customer service is at the top of your priorities, Reno Agency and their exceptional staff is the place for all your insurance needs! I have been with several agencies before and am sorry I didn’t do it years before. Mike’s professionalism, the time spent in explaining all options, and help in getting better coverage for less cost. With the Reno Agency I feel like a member of the family not just a number! Call Reno Agency today!