Customer Reviews

I love being able to talk to someone rather than a series of phone prompts and you all are very pleasant and easy to talk with and answer questions!!

We love the one on one personal assistance. The staff at Reno have been available to our family 24/7 throughout the years. We can’t say enough “good things” about the staff.

We have been Reno Agency clients for several years. It is not often we have had a problem to bring to their attention until April 4, 2023 when the whole surrounding area was exposed to severe weather with damaging hail. As with many others around us, we had roof damage to our house and two buildings. Reno Agency handled everything with such professional and smooth coverage of the damage for two and a half buildings with out any hassles. Thank you, again for making a serious situation whole again. You handled everything beyond our expectations!

I like the personal touch, being familiar with whom you are working with. I value the honesty and the willingness to help if you can. It truly does feel like a partnership instead of just a business arrangement.

Any and all issues (on my end because Reno has caused ZERO issues) have been taken into account and handled immediately. I believe I’ve been with Reno for around 4 years and I have recommended many to join as well. Whatever you guys are doing, keep it up!

Merri is a wonderful insurance person, she has always helped in any of my questions.

I have always felt very welcome when dealing with anyone at Reno Agency. Super friendly and easy to work with.

We have always been treated with the utmost care and respect. Such a friendly and welcoming staff. They are everything you’d expect from your hometown agency. Lucky to have them in our community. They truly care about their clients.

Super quick response to both my situation (needs)…

You have always been very responsive to any questions I had. I’ve dealt with Merri and she is always prompt and helpful.