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Customer Reviews

Shelly was attentive, answered all of my questions and was able to save me a

Shelly was attentive, answered all of my questions and was able to save me a ton of money!
SS
Stephanie S

Switching was

Switching was easy!
Anonymous

You made me feel important to you by quick responses to my questions and

You made me feel important to you by quick responses to my questions and getting my documents to me in a timely manner. In addition, you were able to provide a quote quickly as well.
JC
Jon C

Bought a car out of state and called Shelly to put insurance on it so we could

Bought a car out of state and called Shelly to put insurance on it so we could drive it home. Called her and she handled it right then. Our home was hit with a hail storm in April, 2023. My husband filled out the form online and an inspector was out the following week. I feel good knowing I can just walk downtown Wayland and drop off finished paperwork to Reno and ask them questions about insurance things I don’t understand. They are thoughtful, thorough, and knew all the answers to my questions about the claims relating to the hail damage. Happy customer!
NK
Nancy K

I really like the direct contact you provide with a person to talk to who is

I really like the direct contact you provide with a person to talk to who is helpful and pleasant! All my questions are answered and I feel like this agency has my best interest in mind regarding my policy choices and personally as well!
JV
Jack V

I’ve been impressed and grateful that the staff has always been friendly,

I’ve been impressed and grateful that the staff has always been friendly, professional, knowledgeable, and quick!
Anonymous

Excellent customer service over the phone. And got coverage quickly and easily.

Excellent customer service over the phone. And got coverage quickly and easily.
Anonymous

I have been with Reno Agency for 46 years. Happy with you

I have been with Reno Agency for 46 years. Happy with you guys
Anonymous

ALWAYS responsive to my needs or questions. ALWAYS friendly and treat me as if

ALWAYS responsive to my needs or questions. ALWAYS friendly and treat me as if I’m their most important customer!
LK
Larry K

Top notch service with prompt attention every time for 16 years as a customer.

Top notch service with prompt attention every time for 16 years as a customer. Kind and caring people.
MM
Marcus M
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